General Help Questions
Most online audio or video problems can be solved by downloading the latest player software.
The station streams with windows media, so you need windows media player to listen, this is included with all windows computers.
Q: The stream seems to be playing, but I don’t hear anything?
A: The station may be having a problem with there streaming computer send them a email. Or your computer may not have the volume or speakers turned on or up check with a sound file on your computer.
Q: Why does this stream stop playing after a certain amount of time?
A: The stream may be set to stop after a certain amount of time. This station pays for the amount of bandwidth streamed each month. Users who log onto our stream and leave their computers for extended periods of time raise the amount of bandwidth we use. We apologize for the inconvenience and appreciate your help in controlling our costs. In addition the stream may reset after a certain time and connect again to reset the server connection.
Q: When I listen to the live stream, the sound skips, cuts out, or buffers. Why?
* Slow connection: You may not have a fast enough Internet connection to reliably listen to audio online. The stream is configured so that an audience member with a 24kbps modem can listen, but we recommend a higher connection speed for best results
* Internet congestion can slow down the delivery of the stream, and may make it difficult for you to connect, or may cause increased buffering. This congestion could occur anywhere between you and the station. We apologize for your inconvenience and suggest you keep trying, or try again later. If you have repeated difficulty connecting, please notify your ISP — there are often quick fixes they can make when they learn about your issue. Try increasing your player’s buffering setting.
* Local congestion: local (on your computer) bandwidth is shared between all open applications and the player, so closing applications frees up memory and may reduce buffering. Also try increasing your player’s buffering setting.
* Rebooting your computer often helps as well.
Other Items to consider:
1. Make sure your speakers are properly connected and the volume is turned up. (Play an mp3 or sound file on your computer as a test.)
2. Make sure are connected to the Internet. See if you can open another web page (i.e. www.google.com). If not, re-establish your Internet connection and try again. Try another sites webstream of audio.
3. If you’re trying to listen at work and none of the above has solved the problem, check with your network administrator to make sure there aren’t proxy settings or other settings that need to be configured (usually in preferences or options depending on the player). Or they make be blocking with a firewall.
4. Occasionally problems may occur which don’t allow us to stream audio or that cause an interruption in the stream.